Concierge Service Tiers — Standard, Premium & Platinum

There is no official 'visa concierge' category within Indonesian law. Our role is not to create new visa types but to expertly navigate and facilitate your application through existing, officially mandated channels, operating strictly within the parameters set by the Indonesian government.

Grounded in Immigration Law (UU No. 6/2011), PP No. 31/2013, and the relevant Permenkumham and Perdirjen Imigrasi regulations, we prepare, submit, and monitor your application via the official Online Visa Approval system (Molina / eVisa). We cannot bypass Immigration; we meticulously handle documentation, arrange sponsorships, and provide continuous oversight.

Designed for the discerning individual who appreciates professional handling of essential visa processes without extensive personal consultation. This tier provides a solid foundation of support, ensuring your application is submitted correctly and efficiently in line with Permenkumham requirements for common visa types like the B211A Tourist Visa. Clients benefit from Expert Document Review, Official Application Submission, Essential Updates, and Basic Consultation.

The Premium Tier elevates your experience with enhanced support and proactive management for those who want a more hands-off approach and greater peace of mind. Beyond the Standard Tier foundation, Premium clients receive personalised, responsive service — particularly beneficial for business visas such as the B211B for MICE — including a Dedicated Account Manager, Expedited Communication, Pre-Arrival Consultations, and Sponsorship Arrangement Assistance.

For the elite traveller and high-net-worth individual, the Platinum Tier is the ultimate in bespoke, end-to-end visa management. It encompasses all Premium services, augmented by a 24/7 Dedicated Concierge Line, Airport Meet-and-Greet & VIP Fast-Track, Complex Visa Strategy Consultations, On-the-Ground Support, and Proactive Renewal Management — ideal for complex scenarios such as long-term investor visas guided by BKPM or intricate KITAS/KITAP applications.

Navigating Indonesian visas without expert guidance invites costly errors: relying on unofficial or outdated advice instead of official sources, submitting incomplete or incorrect documentation, and overlooking visa expiry dates — which can lead to overstay fines, detention, or deportation under UU No. 6/2011. Failing to secure proper sponsorship for specific visa types can halt an application entirely. We mitigate these risks with expert oversight and strict adherence to every regulation.

We transform the often-daunting process of securing an Indonesian visa into a seamless, stress-free experience, demystifying everything from Permenkumham directives to specific Imigrasi Denpasar procedures. Our tiered services cater to your exact needs — from basic assistance to a fully bespoke, VIP experience — with transparency, efficiency, and unwavering adherence to Indonesian law.